Cancellation & Refund
Protocol

This document outlines the protocols for order cancellations, returns, and refunds for products purchased from Ele Coffee Company.

01. Cancellations

You may cancel your order within 2 hours of placing it. As we process and ship orders quickly to ensure freshness, we cannot accept cancellations after this window. To cancel, please contact us immediately at hello@elecoffee.in with your order number.

02. Refunds & Returns

Due to the perishable nature of coffee, we do not accept returns on coffee products. However, your satisfaction is our priority. If you are unhappy with your coffee for any reason, please contact us within 7 days of receiving your order.

We handle refunds on a case-by-case basis. We may offer a replacement or a full or partial refund under the following conditions:

• The product you received was incorrect.
• The product was damaged during transit. (Photographic evidence is required).
• There is a significant, verifiable quality issue with the product.

We do not offer refunds for issues related to personal taste preference.

03. Contact Authority

For any questions regarding our cancellation and refund policy, please reach out to our support team.